Terms & Conditions
Terms & Conditions
By purchasing from JGS4x4 either through this website, by telephone, post or through any other sales channel such as eBay or Amazon, you are agreeing to the following Terms and Conditions. If you do not agree with any of these Terms and Conditions, please do not place an order with us.
Payment, Pricing & Promotions
Our current products and prices are clearly advertised in our on-line shop. We reserve the right to change or amend our prices without notice. Occasionally we may offer discounts and promotions to the advertised prices.
VAT (TAX)
All prices including delivery prices are shown including VAT at the current VAT rate. A VAT invoice is included with every order and pdf copy is emailed to the customer at the time of dispatch.
Klarna
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
- Pay in 3
Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
Shipping & Delivery
Orders are normally dispatched the same day if received before 3pm but please allow 3 working days of receiving payment. Please allow extra time during Bank Holidays. If there is going to be a significant delay, we will contact you with an expected dispatch date. Orders will be despatched by either Royal Mail First Class post or next day courier depending on the weight of the order and the delivery postcode. If an order is required urgently, please contact us before placing an order to ensure we have stock. Please allow 7-10 days for delivery from posting date for postal deliveries and 3-5 days for courier deliveries within the UK. Please allow an extra 7 days for Europe and an extra 15 days for all other countries. Should an order not get delivered, please contact us for help. Courier deliveries are insured against loss. Royal Mail do not consider an item of mail lost until after 15 working days in the UK or 30 days for all other countries.
Shortages & Damages
Any order shortages or goods arrived damaged need to be reported to JGS4x4 within 48 hours of delivery.
Stock Availability
We make every effort to make sure that we carry stock of all the items shown as available or in stock. However, we do occasionally get caught out or let down by suppliers. Some items are shown with a lead time, usually 1-3 days, this means that this item has to be ordered in from our supplier(s) and may take a day or two extra subject to our supplier having stock. Some larger/heavier items are shipped directly from our suppliers. If we cannot supply an item ordered or there is going to be a significant delay, we will contact you to offer an alternative or refund of the order.
Vehicle Fitment
Item descriptions and any fitment guides are advertised to the best of our knowledge, we rely on the information given to us by parts and vehicle manufacturers and other third parties. We can only go on the information we are given for the vehicle as it was built and how it left the factory. If the vehicle has been modified from standard, then there is no guarantee that the fitment information we give will be correct. In these circumstances the buyer is expected to check that the parts are suitable before ordering. Manufacturers and suppliers do occasionally change the specifications or supply an alternative without notifying us.
Product Guarantee
All items are sold subject to the manufacturers guarantee. In most cases, unless otherwise stated this will be at least 12 months for new items and parts. Items or parts sold as used are not covered by any guarantee but can be returned for a refund if they are considered not as described. The guarantee only covers the specific item or part, the guarantee does not cover any consequential losses or damage, personal or to property. Product guarantees only cover items for normal use, unless otherwise specified this guarantee does not cover professional or competition use or any part that is incorrectly fitted, damaged during fitting or abused in any way. Replacement parts are only guaranteed for normal road use, not for off-road use or competition use. Any faulty item or part must be returned with details of the date of purchase and an invoice/packing number for inspection before a refund or replacement is offered. Some items will need to be returned to the manufacturer for inspection before a refund or replacement is considered. The guarantee does not cover any freight charges; the buyer is responsible for any return postage or courier fees.
Returns Policy
Our 30-day returns policy means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item, less the postage/delivery charge. We can only accept the return of opened items if they are faulty. Please note that we reserve the right to send back items to you that have been returned to us after 30 days unless they are faulty. For your protection, we recommend that you use a recorded-delivery service if the value of the return is more than £30.00 GBP. Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective.
Returning Goods
Any return for unwanted or warranty items must be returned to the address below and must be accompanied by a copy of the original invoice and a brief note to explain the return reason, simply saying faulty is not enough. If you do not have a copy of your invoice, please contact us and we will send you a copy. Any parcels received without this information will not be processed, without exception.
Cancellation Policy
An order placed through our on-line shop can be cancelled if adequate notice is given before we dispatch the order. Once an order has been packed and/or dispatched it cannot be cancelled but the goods can be returned in accordance with our return policy after they have been received.
Customer Service Contact Information
For any queries relating to orders, returns or warranties, please complete the relevant form on our contact us page.