Returns Form
Unwanted item returns
Returns Form
Use this form if you have changed your mind, ordered the wrong item or no longer require an unused and unfitted product.
We aim to respond within 24 hours
We often respond much sooner during normal working hours. Responses may take longer at weekends, on bank holidays or during particularly busy periods.
This form is for unwanted items
Complete this form only where the item is unused, unfitted and no longer required. This includes items ordered in error, unsuitable items or products you have changed your mind about.
Is the item damaged or faulty?
Do not use the returns form for an item that arrived damaged, failed during fitting or failed after it had been fitted.
Choose a Warranty ClaimInformation We Need
Order details
Provide your order or invoice number, delivery postcode and the email address used when placing the order.
Item details
Tell us which item you want to return, including the product SKU, quantity and reason for the return.
Item condition
Confirm whether the item has been opened, fitted, used or removed from any sealed packaging.
Please check before continuing
Unwanted Item Return Conditions
Return period
Unwanted items should normally be returned within 30 days of delivery.
Unused and unfitted
The item must be unused, unfitted and returned in clean, resaleable condition with all supplied contents.
No exchanges
We do not offer exchanges. Return the unwanted item for a refund and place a new order for the required product.
Please Keep the Original Product Packaging Clean
Wherever possible, unwanted items should be returned in their original, clean and undamaged boxes, bags or packets, with all labels, inserts, fittings and instructions still present.
Please do not write on the product box, apply tape or courier labels to it, or otherwise mark or damage the packaging. Place the complete packaged item inside a separate outer carton or suitable mailing bag before returning it.
Certain Items Require Special Consideration
Some products may not qualify for the standard unwanted-item return process once opened, fitted, used, contaminated, registered, activated or removed from sealed packaging.
Brakes and safety-critical parts
Brake components and other safety-critical items should not be fitted, used or contaminated if you may need to return them as unwanted.
Tamper-evident or sealed products
Products supplied with protective, security or tamper-evident seals should remain sealed until you are certain the item is required and suitable.
Diagnostic equipment
Diagnostic tools may become linked to a vehicle, user, account, licence or serial number once registered or activated and may then be unsuitable for resale.
Please contact us before opening, fitting, registering or activating an item if you are unsure whether it is suitable or returnable.
Important Information About Refunds
- Please return all accessories, fittings, instructions, labels, inserts and other items originally supplied.
- Where handling, missing contents, registration, activation or damaged or marked packaging reduces the resale value, an appropriate deduction may be made from the refund where permitted.
- Delivery costs we have incurred and a restocking charge of up to 15% of the net item price may be deducted where applicable.
- Returned goods remain your responsibility until received by us, so we recommend using a tracked and adequately insured return service.
These conditions relate to unwanted-item returns and do not affect your statutory rights where goods are faulty, damaged or not as described.
Request a return
Complete the Returns Form
Please check that your order details, item information and packaging condition are complete and accurate before submitting the form.
Please wait for return instructions
Do not send the item back until your return has been authorised and you have received the correct return instructions and reference. Unauthorised returns may be delayed.
Other Useful Pages
Use the links below for warranty claims, further information or help with another type of enquiry.