Terms & Conditions

JGS4x4 Terms & Conditions

By purchasing from JGS4x4—whether through our website, by telephone, post, or any other sales channel such as eBay or Amazon—you agree to the following Terms and Conditions. If you do not accept these terms, please do not place an order.

Payment, Pricing & Promotions

Our products and prices are listed on our website. We reserve the right to change prices without notice. Occasionally, we may offer discounts or promotions on listed prices.

VAT (Tax)

All prices, including delivery charges, include VAT at the current rate. A VAT invoice is included with every order and a PDF copy is emailed upon dispatch.

Klarna

In cooperation with Klarna Bank AB, we offer payment options such as:

• Pay in 3

For Klarna user terms, see here. For Klarna’s privacy policy, click here.

Shipping & Delivery

Orders received before 2pm are usually dispatched the same day. Please allow up to 3 working days for dispatch and additional time during Bank Holidays. Delivery times vary:

• Royal Mail: 7–10 days (UK)
• Courier: 3–5 days (UK)

If your order is urgent, please contact us before ordering to confirm stock. Courier deliveries are insured. Royal Mail considers items lost after 15 working days (UK) or 30 days (international).

Shortages & Damages

Any shortages or damage must be reported within 48 hours of delivery.

Stock Availability

We aim to stock all listed items but are occasionally let down by suppliers. Items listed with a lead time (e.g. 1–3 days) require ordering from our suppliers and may take extra time. Some heavy or bulky items are shipped directly from suppliers. If we cannot fulfil an order or there is a delay, we will contact you with options or a refund.

Vehicle Fitment

Fitment guides and descriptions are provided to the best of our knowledge, based on information from manufacturers. These apply to vehicles in standard condition. If your vehicle has been modified, it is your responsibility to ensure compatibility before ordering.

Product Guarantee

All items are sold with the manufacturer’s guarantee, usually at least 12 months for new items unless stated otherwise. Used items are not guaranteed but can be returned if not as described. Guarantees cover only the specific part—not consequential loss, damage, or professional/competition use. Faulty items must be returned with the purchase date and invoice or packing number. Some may need to be returned to the manufacturer before a replacement or refund is issued. Return postage costs are not covered.

Returns Policy

Our 30-day return policy allows you to return unopened items in their original condition within 30 days for a full refund (excluding postage). Opened items can only be returned if faulty. We reserve the right to return items that fall outside this timeframe. We recommend tracked delivery for returns over £30. Return postage is at the customer's expense unless the item was sent in error or is faulty.

Returning Goods

Returns can only be accepted with a valid RMA number, please complete a Returns form firs.

Cancellation Policy

Orders can be cancelled prior to dispatch by contacting us. Once dispatched, cancellations are not possible, but the items can be returned per our Returns Policy.

Customer Service

For any queries regarding orders, returns, or warranties, please visit our Contact Us page and complete the relevant form.