Customer and website information

Terms and Conditions of Sale

These terms apply to purchases from JGS4x4 and explain how orders, payments, delivery, cancellations, returns, warranties and product compatibility are handled.

Last updated: 2 July 2026

Your statutory rights

Nothing in these terms excludes or restricts any legal rights or remedies that cannot lawfully be excluded or restricted. Consumers are entitled to receive goods that are as described, of satisfactory quality and fit for any particular purpose made known to us and accepted by us.

Contents

1. Placing an order and formation of the contract

By placing an order, you confirm that you are legally capable of entering into a contract and that the information supplied during checkout is accurate and complete.

Submitting an order is an offer to purchase the goods. The automatic order acknowledgement confirms that we have received the order; it does not necessarily mean that we have accepted it.

The contract is formed when we confirm dispatch of the goods or otherwise expressly confirm that the order has been accepted. Payment authorisation or collection of payment does not by itself require us to accept an order. If we cannot accept an order after taking payment, we will cancel it and issue the appropriate refund.

Before accepting an order, we may carry out payment, identity, address, fraud-prevention or security checks. We may decline or cancel an order before acceptance where, for example:

• the goods are unavailable, discontinued or incorrectly listed;
• the price, description or availability contains an obvious error;
• payment cannot be authorised or appears unauthorised;
• the order appears fraudulent, abusive or intended for unauthorised resale;
• delivery cannot be made to the address or destination supplied;
• we are unable to supply the goods lawfully or safely.

If an order contains several products, each product or dispatched parcel may form a separate contract when that product or parcel is dispatched.

2. Product descriptions, photographs and brands

We take reasonable care to describe products accurately. Product photographs are normally representative, but packaging, labelling, colour, finish, minor design details and included branding may change without notice where the specification and function remain materially equivalent.

Images may show related products, multiple items or components for illustration. The written product description and stated package quantity determine what is included.

References to genuine, OEM, original-equipment, branded and aftermarket products describe the product category or source stated in the relevant listing. Manufacturer references and vehicle names are used for identification and compatibility purposes.

Part numbers may be replaced, superseded or updated by a manufacturer or supplier. Where an original part number has been superseded, we may supply its recognised replacement unless the replacement is materially different.

We will not intentionally substitute a materially different brand, quality level or specification without obtaining the customer’s agreement.

3. Vehicle identification and compatibility

Land Rover models frequently use different components according to model year, engine, gearbox, axle, VIN range, market specification and production changes. Vehicles may also have been modified or fitted with replacement assemblies during their lives.

Advice given by JGS4x4 is based on the information available and supplied by the customer. It does not replace inspection or diagnosis by a suitably competent technician. Nothing in this section removes our responsibility where goods do not match their description or an expressly agreed specification.

6. Stock availability and special-order goods

Stock and supplier availability can change between an order being placed and accepted. Where goods are not immediately available, the product page or order correspondence may show an estimated supplier lead time.

Lead times are estimates rather than guaranteed delivery dates unless we expressly agree otherwise. If a material delay arises, we will provide appropriate options, which may include waiting, selecting an alternative or cancelling the affected item for a refund.

Some heavy, bulky or specialist products may be dispatched directly by a supplier. The customer’s delivery details will be shared with that supplier to the extent required to fulfil the order.

Goods made to the customer’s specification, personalised goods and certain specially modified products may be excluded from the statutory cancellation right where the applicable legal exemption applies. A product is not automatically exempt merely because we obtained it specially from a supplier.

7. Dispatch and delivery

Stocked goods ordered before the cut-off displayed on the website are normally dispatched on the same working day. This is an operational target and is not a guaranteed dispatch or delivery promise unless expressly confirmed in writing.

Working days are Monday to Friday, excluding UK bank holidays. Estimated delivery times begin after dispatch and may be affected by carrier delays, adverse weather, remote locations, public holidays, security checks or circumstances outside our reasonable control.

Express, next-day or timed services describe the service purchased from the carrier. Unless expressly stated as guaranteed, delivery dates are estimates and time is not of the essence.

Orders may be split into separate parcels or deliveries. No additional delivery charge will be made solely because we split an order.

The customer is responsible for supplying a complete and accurate delivery address, postcode and contact information and for checking these details in the order acknowledgement and dispatch notification.

We are not responsible for delay, loss or additional cost caused by an incorrect, incomplete or inaccessible address supplied by the customer. Where a parcel is returned because of an address error, failed delivery or failure to collect it, we may deduct or request reasonable additional delivery or return costs before resending or refunding, where legally permitted.

Where the customer instructs a carrier to leave a parcel in a safe place, with a neighbour or at another location, delivery in accordance with that instruction may be treated as delivery to the customer.

For Consumers, risk normally passes when the customer or a person nominated by the customer takes physical possession of the goods, except where the customer independently appoints a carrier not offered by us.

Please inspect parcels promptly. Transit damage, shortages and incorrect goods should preferably be reported within 48 hours so that carrier evidence can be preserved. Reporting after 48 hours does not remove statutory rights, but delay may make the circumstances more difficult to establish.

8. Consumer right to cancel an online order

Consumers normally have the right to cancel most online orders without giving a reason from the time the contract is formed until 14 days after the day on which the goods are received.

Where one order is delivered in several instalments, the cancellation period normally runs from the day after the final instalment is received.

To exercise this right, the customer must make a clear statement that they wish to cancel. The customer may use our cancellation or contact form, email us, or use the model cancellation wording below. Merely returning goods without any identifying information may not clearly communicate cancellation.

We will try to stop an order before dispatch, but this may not be possible once warehouse processing has begun. If the order has already been dispatched, the customer may need to receive it and return it in accordance with these terms.

After notifying us of cancellation, the customer must send the goods back without undue delay and no later than 14 days after giving notice.

For a statutory change-of-mind cancellation, the customer normally bears the direct cost of returning the goods unless we have agreed otherwise or failed to provide legally required information.

We will refund the price and the cost of our least expensive standard outbound delivery option. Extra amounts paid for an enhanced, express or timed delivery service are not normally refundable beyond the cost of standard delivery.

We may withhold the refund until the goods are received or the customer supplies satisfactory evidence that they have been sent back, whichever occurs first.

9. JGS4x4 30-day returns policy

In addition to a Consumer’s statutory rights, we offer a 30-day change-of-mind returns policy for eligible goods returned within 30 days of receipt.

This additional policy applies where goods are complete, unused, unfitted, clean, undamaged and returned in their original saleable packaging with labels, seals and accessories intact. It does not extend the statutory cancellation period or remove any statutory faulty-goods rights.

Goods returned outside the statutory cancellation period that do not meet our additional 30-day policy may be refused, returned to the customer, or accepted subject to an agreed deduction where appropriate.

10. Reasonable inspection, fitting and diminished value

A Consumer may inspect goods to establish their nature, characteristics and functioning in a way broadly comparable to an inspection permitted in a physical shop.

The cancellation right is not a right to fit, install, use or temporarily borrow goods to carry out a repair, diagnosis, test, coding operation or fault-code reset.

Handling beyond reasonable inspection may reduce the goods’ value. Where permitted by law, we may deduct an amount equal to the reduction in value caused by that handling. Depending on the product and what has been done to it, the reduction may be substantial and may equal the full purchase price where the item has become unsafe, contaminated, non-transferable or commercially worthless.

Examples of handling normally going beyond reasonable inspection include:

• fitting or attempting to fit a component to a vehicle;
• connecting an electrical or electronic component;
• powering, programming, coding, calibrating or registering a product;
• introducing fuel, oil, coolant, brake fluid, grease or another substance;
• marking, modifying, drilling, cutting, painting or altering a product;
• using a tool or component to complete a repair or diagnostic task;
• damaging, contaminating or discarding the product packaging, seals, labels, instructions or accessories.

This section applies to unwanted or cancelled goods. It does not remove the customer’s rights where a product is genuinely faulty, incorrectly supplied or not as described.

11. Tamper-evident, safety-critical and activated products

Some goods are supplied with security, tamper-evident, hygiene, contamination-control or activation seals. Customers must confirm compatibility and suitability before breaking a seal, opening protected packaging, registering, activating, connecting or using the product.

Under our additional 30-day returns policy, products identified as tamper-evident, safety-critical, sealed, licensed or activation-controlled will only be accepted as unwanted returns where all relevant seals remain intact and the goods have not been activated, registered, connected or used.

Where a Consumer exercises a statutory cancellation right after opening or handling such a product, we will assess the item and any lawful cancellation exemption that applies. Where an exemption does not apply, we may deduct the actual diminished value caused by opening, activation, use, loss of transferability, contamination risk or inability to resell the product as new. This deduction may be the full product price where the product has no remaining resale or transferable value.

Faulty-goods rights remain unaffected. A seal may need to be opened or a product used before a genuine defect becomes apparent. Faulty claims must therefore be submitted through the warranty process rather than the unwanted-returns process.

12. Parts purchased for speculative diagnosis

Customers are responsible for obtaining an appropriate diagnosis before ordering or fitting parts. Buying a component to see whether it resolves a fault does not make the component faulty if the original diagnosis proves incorrect.

A part that has been fitted or connected as a diagnostic trial has normally been handled beyond what is reasonably necessary to inspect it. The part may show installation marks, electrical records, fluid contamination, compression, heat cycles or other evidence of use and may no longer be saleable as new.

An unsuccessful repair does not by itself prove that the supplied product is defective. Vehicle faults may have several causes, and failure to diagnose or correct related faults may cause a new component to operate incorrectly or fail.

We may request diagnostic reports, fault codes, installation information, photographs, test results or details of related repairs where reasonably required to investigate a warranty claim.

13. Faulty, damaged or incorrectly supplied goods

Consumers have statutory remedies where goods are faulty, not as described or otherwise do not conform to the contract. Any manufacturer or supplier warranty is additional to those statutory rights.

Customers should stop using a product and contact us promptly where continued use could cause damage, injury or further failure.

A warranty claim may be rejected where evidence shows that the problem was caused by incorrect diagnosis, improper fitting, contamination, accident, misuse, incompatible modifications, incorrect fluids, failure to follow installation procedures, fair wear and tear, competition use where excluded, or another external cause rather than a defect present in the supplied product.

14. Manufacturer warranties

Many new goods include a manufacturer or supplier warranty, commonly for 12 months or another period stated in the product description. Warranty duration and conditions vary by product and brand.

Manufacturer warranties generally cover manufacturing defects rather than normal wear, incorrect fitting, misdiagnosis, abuse, motorsport use, consequential vehicle damage or failure caused by another defective component.

We may assist with a manufacturer warranty claim and may need to pass relevant product, installation and customer information to the supplier or manufacturer. Technical assessment may require reasonable time.

A manufacturer warranty does not replace or reduce a Consumer’s statutory rights against JGS4x4 as the retailer.

15. Installation, programming and vehicle safety

Vehicle components must be installed, adjusted, tested and maintained correctly. Safety-critical, structural, braking, steering, suspension, restraint, fuel, electrical and emissions-related parts should be fitted and checked by a suitably competent person.

The customer and installer are responsible for:

• confirming the diagnosis and compatibility before fitting;
• checking related systems and correcting the underlying cause of failure;
• following manufacturer procedures, safety information and torque settings;
• using the correct fluids, lubricants, sealants, fixings and consumables;
• carrying out any required coding, calibration, bleeding, alignment or software procedure;
• checking for leaks, warning lights, abnormal operation and safe function before road use;
• retaining installation records where these may be required for a warranty claim.

Vehicle-specific technical information should be obtained from the appropriate workshop manual or manufacturer information. General product advice from JGS4x4 is not a substitute for professional diagnosis or installation.

Customers must not continue to drive or operate a vehicle where doing so may be unsafe or may cause further damage.

18. Business customers

The statutory consumer cancellation rights described in these terms do not apply where goods are purchased wholly or mainly for business or professional purposes.

Business-customer change-of-mind returns require our prior agreement and may be subject to conditions, deductions or a restocking charge reflecting the actual handling, inspection, repackaging and loss in value. Special-order goods are not normally returnable by Business Customers unless faulty or otherwise agreed.

Business Customers must inspect goods promptly and notify us within a reasonable period of any visible shortage, damage or incorrect supply.

Unless otherwise agreed in writing, goods remain our property until we receive payment in full. Risk passes to a Business Customer when the goods are delivered to the customer, its nominated recipient or its carrier.

A Business Customer confirms that the person placing the order has authority to bind the relevant business or organisation.

19. Liability

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of statutory rights, defective products where liability cannot lawfully be excluded, or any other liability that cannot legally be excluded or limited.

For Consumers, we are responsible for loss or damage that is a foreseeable result of our breach of contract or failure to use reasonable care and skill. We are not responsible for loss or damage that was not foreseeable when the contract was formed.

We supply goods to Consumers for private use. We are not responsible to a Consumer for business losses, including loss of profit, revenue, business, contracts, opportunity or business interruption.

The purchase price of a part does not automatically include diagnosis, installation, removal, vehicle recovery, storage, hire vehicles, lost time or other associated costs. Whether any such loss is legally recoverable depends on the circumstances and applicable law; nothing in these terms excludes a remedy that cannot lawfully be excluded.

For Business Customers, to the fullest extent permitted by law, our total liability arising from an order will not exceed the price paid for the goods giving rise to the claim, except for liability that cannot lawfully be limited. We are not liable to Business Customers for indirect or consequential loss or for loss of profit, revenue, business, opportunity, goodwill or anticipated savings.

22. Complaints and dispute resolution

Please contact us with the order number and a clear explanation of the issue. We will review complaints fairly and may request reasonable supporting information.

Contacting us promptly often allows delivery, compatibility, return or warranty issues to be resolved more quickly.

These terms do not prevent a Consumer from seeking independent advice or using any court, ombudsman, alternative-dispute or enforcement route available by law.

23. General legal terms

Governing law: These terms and contracts with JGS4x4 are governed by the law of England and Wales. A Consumer living elsewhere in the United Kingdom retains any mandatory protections applicable in the part of the UK where they live and may bring proceedings in a court available to them under applicable law.

Severability: If any provision is found unlawful or unenforceable, the remaining provisions continue in effect.

No waiver: A delay in enforcing a right does not mean that the right has been waived.

Third-party rights: Except where expressly stated, no person other than the customer and JGS4x4 has a right to enforce the contract.

Changes: We may update these terms for future orders. The terms applying to an order are those made available when the order was placed, subject to any change required by law.

Privacy: Personal information is handled in accordance with our Privacy Policy.

Forms and customer information

Use the relevant page below for a return, warranty claim, cancellation or customer-service enquiry.

Questions about these terms?

Contact JGS4x4 before ordering if you need clarification about product compatibility, delivery, sealed products or returns.