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Customer support
Contact JGS4x4
Choose the enquiry type that best matches your question, or ask our chat assistant for an instant answer.
Forms are answered within 24 hours and often much sooner during normal working hours. Responses may take longer at weekends, on bank holidays or during particularly busy periods.
Get instant answers
For order status, delivery times, returns and payment questions, our chat assistant can usually answer straight away — no waiting for an email reply, available any time of day or night.
Prefer to use a form?
Before ordering
Product and Parts Enquiries
Questions about a product, vehicle compatibility, or a part you can't find listed.
Product enquiry
Suitability, specifications, contents or fitment for an item on our website.
Please include: product SKU, vehicle model, engine, year and registration or VIN where relevant.
Product EnquiryFind a part
Know what you need but can't find it listed? Use this form.
Please include: vehicle details, VIN where possible, the required component and any known part numbers.
Find a PartAfter ordering
Existing Order Enquiries
Please have your order or invoice number and the email used to order available.
Order enquiry
General questions about an existing order, its contents or current status.
Order EnquiryDelivery enquiry
Dispatch, tracking, delayed delivery or a parcel that hasn't arrived.
Delivery EnquiryPayment enquiry
Payment status, bank transfer, refunds or an available payment method.
Payment EnquiryCancel an order
Request cancellation as soon as possible if an order was placed in error. Cancellation can't be guaranteed once dispatched.
Cancel an OrderAnything else
General Enquiries and Feedback
For anything that doesn't concern a particular product or existing order.
General enquiry
Supplier enquiries, business enquiries, or anything else that doesn't fit a specialist form.
General EnquiryTip: including your order number, product SKU, or vehicle VIN — wherever relevant — helps us answer first time without follow-up emails.
Returns and warranty claims
Need to return an item or report a faulty product?
Returns and warranty claims use a separate process. Visit the Returns and Warranty page for eligibility information, instructions and the correct form.
Before contacting us
Useful customer information
The answer to many common questions is available immediately on the following pages.
Returns and Warranty
Return eligibility, instructions and warranty claim forms.
Returns and WarrantyTerms and Conditions
Ordering, payment, delivery, cancellations and product use.
Terms and ConditionsOur enquiry forms are the preferred contact method because they collect the information needed by our support team.
For a general message that cannot be submitted through a form, you can email:
Postal address
JGS 4x4 Limited
North Lodge
Orlingbury Road
Isham
Kettering
Northamptonshire
NN14 1HW
Please note: JGS4x4 is an online mail-order business. We do not operate a public retail shop or customer collection counter.