Contact Us
Customer support
Contact JGS4x4
Choose the enquiry type that best matches your question. Our forms collect the information we need to help you accurately and avoid unnecessary follow-up emails.
We aim to respond within 24 hours and often much sooner during normal working hours. Responses may take longer at weekends, on bank holidays or during particularly busy periods.
Please use the appropriate form where possible
Each form asks for the details relevant to that type of enquiry, such as the product SKU, vehicle information, order number or delivery postcode.
Using the correct form helps your enquiry reach us with the information needed to investigate and respond properly.
Help us answer first time
Please provide enough information for us to identify your order, vehicle or part
Incomplete enquiries usually require additional emails and take longer to resolve. Please include the information below wherever it is relevant.
Existing order enquiries
Please provide your order or invoice number, delivery postcode and the email address used when placing the order.
Where possible, contact us using the same email address shown on the order so that we can identify it quickly.
Product enquiries
Please provide the product SKU or a link to the product page and explain exactly what you need to know.
A description such as “this part” does not identify which product you are asking about.
Vehicle compatibility
Please provide the full vehicle model, engine, year and registration number or VIN.
Descriptions such as “a Freelander”, “a Defender” or “a green Land Rover” are not sufficient to confirm compatibility.
Enquiries without enough identifying information may take longer because we will need to ask for the missing details before we can investigate.
Before ordering
Product and Parts Enquiries
Use these forms for questions about a product, vehicle compatibility or a part that you cannot find on our website.
Product enquiry
Ask about an item already listed on our website, including suitability, specifications, contents or fitment.
Please provide: product SKU, vehicle model, engine, year and registration or VIN where relevant.
Product EnquiryFind a part
Use this form when you know what you need but cannot find the part listed on our website.
Please provide: vehicle details, VIN where possible, the required component and any known part numbers.
Find a PartAfter ordering
Existing Order Enquiries
Choose the most relevant form for an order that has already been placed. Please have your order or invoice number available.
Order enquiry
General questions about an existing order, its contents or current status.
Order EnquiryDelivery enquiry
Questions about dispatch, tracking, delayed delivery or a parcel that has not arrived.
Delivery EnquiryPayment enquiry
Help with payment status, bank transfer, refunds or an available payment method.
Payment EnquiryCancel an order
Request cancellation as soon as possible if an order has been placed in error.
Cancel an OrderAnything else
General Enquiries and Feedback
Use these forms when your message does not concern a particular product or existing order.
General enquiry
For supplier enquiries, business enquiries or any other message that does not fit one of the specialist forms.
General EnquiryFeedback
Send feedback about our website, product information, ordering process or service.
FeedbackReturns and warranty claims
Need to return an item or report a faulty product?
Returns and warranty claims use separate forms because they require different information and are handled through different processes.
Visit the Returns and Warranty page for eligibility information, instructions and the correct form.
Information that helps us answer
Please include all relevant information when completing a form. Depending on the enquiry, this may include:
- your order or invoice number;
- the email address used for the order;
- the product SKU or part number;
- vehicle model, engine and year;
- registration number or full VIN;
- delivery postcode;
- a clear description of the question or problem.
Vehicle and product advice
We can help interpret product descriptions, part numbers and listed fitment information based on the details supplied.
Land Rover vehicles can have different components according to VIN, production date and specification, and previous owners may have fitted later or modified parts.
Where variants exist, a visual comparison or inspection by a competent technician may still be required before ordering.
Before contacting us
Useful customer information
The answer to many common questions is available immediately on the following pages.
Returns and Warranty
Return eligibility, instructions and warranty claim forms.
Returns and WarrantyTerms and Conditions
Ordering, payment, delivery, cancellations and product use.
Terms and ConditionsWhy we use online enquiry forms
The quickest way to contact JGS4x4
JGS4x4 is a busy online mail-order business. Our dedicated enquiry forms collect the order, product and vehicle information needed to help you properly and direct your message to the right member of our team.
They also create a written record that can be checked against order details, product information, supplier records and any previous correspondence. This is usually quicker and more reliable than trying to explain detailed part numbers, vehicle information or delivery details by telephone.
We aim to respond within 24 hours and often much sooner during normal working hours. Please choose the most relevant form on this page for the fastest and most useful response.
Our enquiry forms are the preferred contact method because they collect the information needed by our support team.
For a general message that cannot be submitted through a form, you can email:
Postal address
JGS 4x4 Limited
North Lodge
Orlingbury Road
Isham
Kettering
Northamptonshire
NN14 1HW
Please note: JGS4x4 is an online mail-order business. We do not operate a public retail shop or customer collection counter.
Order cancellation requests
We process and dispatch stocked orders quickly. Submit the cancellation form as soon as possible if you have placed an order in error.
We will try to stop the order, but cancellation before dispatch cannot be guaranteed once warehouse processing has begun. If the parcel has already left, it may need to be returned through the normal returns process.
Cancel an OrderChoose the correct enquiry route
Providing the relevant product, vehicle or order information helps us give you a more useful answer without unnecessary delays.