General Enquiry Form
General assistance
General Enquiry Form
Use this form for general questions that are not covered by one of our dedicated product, order, delivery, payment, returns or warranty forms.
We aim to respond within 24 hours
We often respond much sooner during normal working hours. Responses may take longer at weekends, on bank holidays or during particularly busy periods.
Please explain your enquiry clearly
Give us enough information to understand your question without needing to ask for basic details first. Please include:
- A clear and specific subject.
- A meaningful explanation of what you need.
- Any relevant product SKU or part number.
- Full vehicle details where relevant.
- Any dates, references or other useful information.
Is your enquiry about an order?
Please include your order or invoice number, delivery postcode and the email address used when placing the order.
These details allow us to identify the correct order quickly. For delivery, payment, cancellation, return or warranty questions, please use the relevant dedicated form below.
A dedicated form may be quicker
Product or part questions
Use the Product Enquiry Form for an item already listed, or the Find a Part Form when you cannot locate the component you need.
Existing order questions
Use the Order Enquiry, Delivery Enquiry, Payment Enquiry or Order Cancellation form so we receive the correct identifying information.
Returns or warranty claims
Use the appropriate returns or warranty form rather than this page, as additional order, fitting and product information will be required.
Enquiries about a vehicle
Please provide the full model, engine, year, UK registration number and full 17-character VIN where possible. Land Rover parts can vary according to production date, engine and vehicle specification.
Enquiries about a product
Please include the JGS4x4 product SKU or Land Rover part number. A vague description alone may not identify the exact item, especially where several similar versions are available.
Vague or incomplete enquiries take longer
Messages such as “please call me”, “I need a part” or “there is a problem with my order” do not provide enough information for us to help. Please explain what you need and include all relevant order, product or vehicle details.
Contact JGS4x4
Complete the general enquiry form
Please check that your contact details and all relevant information are complete before submitting the form.
Other useful pages
Choose the page that best matches your enquiry or the information you need.