Order Cancellation Form
Existing order support
Order Cancellation Form
Please complete the form below as soon as possible if you have placed an order in error and would like us to try to cancel it.
We aim to respond within 24 hours
We often respond much sooner during normal working hours. Responses may take longer at weekends, on bank holidays or during particularly busy periods.
Information we need
Please provide enough information for us to identify your order quickly. Your cancellation request should include:
- Your order or invoice number.
- The delivery postcode.
- The email address used when placing the order.
- A clear explanation of what you would like cancelled.
Submit your request immediately
We process and dispatch stocked orders quickly. We will try to stop your order, but cancellation cannot be guaranteed once warehouse processing, picking or packing has started.
If the order has already been dispatched, it will normally need to be returned through our standard returns process. Please do not refuse delivery, as this may delay or prevent the parcel from being returned to us correctly.
Vague or incomplete requests take longer
A message such as “cancel my order” without an order number, postcode or matching email address may not give us enough information to identify the order. We will need to ask for the missing details before we can investigate.
Cancellation request
Complete the order cancellation form
Please check that all order and contact information is correct before submitting the form.
JGS4x4 is an online mail-order business
We do not operate a public retail shop or customer collection counter. Please use the appropriate online form so that your enquiry reaches us with the information needed to help you.
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