Payment Enquiry Form
Payments and refunds
Payment Enquiry
Use this form if you have a question about a payment, bank transfer, refund or payment status relating to a JGS4x4 order.
We aim to respond within 24 hours and often much sooner during normal working hours. Responses may take longer at weekends, on bank holidays or during particularly busy periods.
Please help us identify your payment
Please provide your order or invoice number, billing postcode and the email address used when placing the order.
Where possible, complete the form using the same email address shown on the order. This helps us locate the correct transaction more quickly.
Help us answer first time
Please provide complete order and payment details
Incomplete enquiries usually require additional emails and take longer to investigate.
Order details
Provide the order or invoice number, billing postcode and the name shown on the order.
Payment details
Tell us how you paid and include the payment date and amount where known.
Clear explanation
Explain whether your enquiry concerns a failed payment, bank transfer, duplicate charge, refund or another payment issue.
Please do not include your complete card number, card security code, online banking password or other sensitive financial information.
Bank transfer payments
Bank transfers are checked and allocated manually. Your order will not show as paid until the funds have been received and matched to the correct order.
Please include your order number as the payment reference wherever possible. If the transfer was sent from a different name, tell us the account holder’s name in the form.
Refund enquiries
If you are asking about a refund, please provide the order number, the item or amount concerned and the date you were advised that the refund had been processed.
Refunds are normally returned to the original payment method. The time taken to appear can depend on the payment provider or bank.
Submit your question
Payment Enquiry Form
Complete all relevant fields below. Accurate order and payment information will help us investigate without unnecessary delay.
Is your question about something else?
Please use the appropriate enquiry route for delivery problems, changes to an order, cancellations, returns or warranty claims.
Other enquiry routes
Using the correct form helps your enquiry reach us with the information needed to investigate it.