Warranty Form C
Warranty support
Item Failed After Fitting
Use this form if an item had been fitted and then failed while the vehicle was being driven, operated or otherwise used.
We aim to respond within 24 hours
We often respond much sooner during normal working hours. Responses may take longer at weekends, on bank holidays or during particularly busy periods.
This form is for items that failed after installation
Complete this form where the item had been installed and initially operated, but later developed a fault or failed while the vehicle was being driven or used.
Did the problem occur earlier?
If the item arrived damaged or the problem was discovered while it was being fitted, please return to the warranty hub and choose the correct claim type.
Choose Another Warranty ClaimStop using the vehicle if it may be unsafe
If the suspected failure could affect steering, braking, suspension, wheels, fuel, electrical safety or the safe operation of the vehicle, stop driving it and arrange for it to be inspected by a competent technician.
Information We Need
Order and product details
Provide your order or invoice number, delivery postcode, email address used for the order and the product SKU.
Full vehicle details
Include the full model, engine, year, UK registration number and complete 17-character VIN where possible.
Installation details
Tell us who fitted the item, when it was installed and whether any coding, calibration, adjustment, bleeding, priming or alignment was carried out.
Help us understand the failure
Usage and Failure Details
Please give a clear timeline from fitting through to the point when the problem occurred.
Time and mileage in use
State approximately how long the item had been fitted and how many miles the vehicle had covered before the problem appeared.
Conditions at the time
Explain whether the vehicle was starting, idling, braking, steering, accelerating, towing, travelling off-road or being driven normally when the fault occurred.
Events before the failure
Tell us whether there had been any earlier noises, vibration, warning lights, leaks, intermittent operation, overheating, looseness or other unusual symptoms.
Please Describe the Exact Symptoms
Do not simply state that the item is “faulty”, “broken” or “does not work”. We need enough detail to understand what happened and how the suspected fault was identified.
Describe any noises, vibration, excessive movement, leaks, warning lights, fault codes, loss of pressure, loss of assistance, overheating, electrical symptoms, visible damage or change in vehicle behaviour. Include the checks, tests or diagnosis carried out and explain why the supplied item is believed to be the cause.
Diagnosis and Related Checks
Professional diagnosis
Include details of any garage or technician inspection, test results, fault codes, measurements or written diagnosis available.
Surrounding components
Explain whether related parts were checked for wear, seizure, restriction, contamination, incorrect adjustment, poor lubrication or another fault.
Installation rechecked
Confirm whether mounting bolts, connectors, pipework, fluid levels, torque settings, alignment and any required calibration were rechecked after the problem appeared.
Please Provide Clear Photographs
The suspected failure
Include close-up photographs showing any breakage, wear, leakage, distortion, scoring, overheating or other visible evidence.
The fitted position
Include wider photographs showing how the item was installed, including its mountings, connections and surrounding components.
Labels and identification
Photograph product labels, batch numbers, cast or stamped markings and any other identifying details on the item.
Keep the item in its current condition
Do not dismantle, repair, clean, modify or dispose of the suspected item unless this is necessary to make the vehicle safe. Keep all removed components, fragments, fluids where practical, packaging and related parts until the claim has been reviewed.
Keep All Relevant Parts and Records
- Keep the item, its original packaging, labels, instructions and all supplied fittings.
- Keep any related components that may have contributed to or been affected by the failure.
- Retain fitting invoices, diagnostic reports, fault-code printouts, photographs and any relevant garage notes.
- Do not return or dispose of anything until we have reviewed the claim and provided instructions.
Failure after fitting claim
Complete the Warranty Claim Form
Please check that your order details, vehicle information, fitting history, mileage, fault description, diagnosis and photographs are complete before submitting the form.
Please wait for our instructions
Do not return the item until your claim has been reviewed and you have received the correct return instructions and reference. Unauthorised returns may be delayed.
Other Useful Pages
Use the links below for another type of warranty claim, returns information or general help.